Reward Card Terms & Conditions

Data Protection Statement

Any data we collect for the Fakenham Reward Card scheme will be used solely by Fakenham Garden Centre. We will always treat your personal information with the utmost care and in accordance with data protection legislation we will not share any of your data with third parties.
We will analyse your purchase history in order to:

  • Understand our customers’ buying habits to improve our service
  • Contact you with personal and relevant offers and information about products and promotions of interest to you

You can request for your details to be removed at any time in the following ways:

  • Click the ‘unsubscribe’ link in any email or text communication that we send you. We will then stop any further emails or texts from that particular division.
  • Uninstall the Fakenham Reward Card from the Apple Wallet or Android Google Pay area of your mobile phone
  • Respond to the address provided on postal communications indicating you wish to be removed from future marketing
  • Write to Fakenham Garden Centre, Mill Road, Hempton, Fakenham, Norfolk, NR21 7LH
  • Email
  • Visit the Garden Centre and speak to member of the in-store team

See our full privacy policy here or for further information please speak to one of the in store team.

The Scheme

The Reward Card is issued by and remains the property of Fakenham Garden Centre which reserves the right, at any time without notice, to:
(a) terminate the scheme;
(b) decline to issue of reward cards;
(c) withdraw or cancel reward cards or vouchers accumulated, or to alter or amend the conditions of operation of the reward card scheme;

All participants in the reward card scheme must be resident in the UK and aged 18 years or over. The reward card is not transferable and can only be used by the person to whom it is registered. Members may be removed from the scheme at any time at the discretion of Fakenham Garden Centre. Your reward card can only be used at Fakenham Garden Centre. Your reward card cannot be used as a credit card or a guarantee card. The reward card scheme is only for personal and consumer use. Reward card vouchers and benefits cannot be transferred, sold, pooled or in any way traded. Your reward card cannot be used for corporate/business orders.


Customers receive 5p back for every £1 spent in the form of vouchers that are redeemable against purchases.

To accrue vouchers, your physical reward card or digital variant on mobile must be presented at the till. Failure to present the card (physical or digital) at the time of the transaction will result in permanent loss of value for that transaction. 5p for every £1 spent will be credited to your card for all items that you purchase during the normal opening hours. Other products may be excluded from the scheme at the discretion of Fakenham Garden Centre.

5p per £1 that can be spent in the form of vouchers can be earned on any transaction amount including in the Cafe. The value of 5p will be accredited to the customer’s reward card account for every whole pound spent and credited to the customer in the form of vouchers that can be used against purchases at the garden centre. Reward card vouchers cannot be redeemed against Fakenham Garden Centre Landscape & Design works and against promotional vouchers running at any one time.

Fakenham Garden Centre shall be entitled at any time to cancel this value awarded if the relevant products to which such award relates are returned or cancelled for any reason and a refund of the purchase price is given or if the relevant products are exchanged for other products, unless such exchange is for products with an equivalent value. Where the relevant products are exchanged for products of a lower value Fakenham Garden Centre shall be entitled to cancel the balance between the amount originally collected and those collected in respect of the replacement products.

The current redemption of the customer’s saving is delivered via vouchers subject to the customers spend. These vouchers can be redeemed on all items at Fakenham Garden Centre, except Fakenham Garden Centre Landscape & Design works and against promotional vouchers running at the same time. Fakenham Garden Centre reserves the right to vary the value of the amount accrued per £1.

Digital benefits

In order to manage and limit our impact as a business on the environment customers are encouraged to register for a digital variant of the reward card. This enables the vouchers described above to be delivered direct to the customer with no use of paper and/or plastic. Additional benefits are also available to those customers who opt to utilise their reward card digitally.

When a customer registers for the digital version of the reward card within the wallet feature on an Apple device or in Google Pay on an Android device they receive an exclusive offer of £10 off when they spend £50 as a thank you for moving to their digital reward card.

The following digital benefits are also sent directly to the customer via their digital reward card in the Apple Wallet or Google Pay on Android or by email and can only be accessed in this way.

  • Exclusive offers
  • Be the first to know
  • VIP Christmas opening
  • Recipes
  • Food & drink offers


Accounts that remain dormant for more than 24 months may be cancelled by Fakenham Garden Centre and all points null and voided.
Customers can register for an online account to view their voucher balance and/or view their current offers and promotions here.