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Click and Collect

We're pleased to announce that we are now able to offer a Click and Collect service at Fakenham Garden Centre. Simply purchase and reserve your products online with us and collect them at a time to suit you.

 How does it work?

Add your chosen products to your basket and proceed to the online checkout. You will then be given the option of having your order delivered* or for you to collect your order from us. Select ‘Click & Collect’ and proceed to the payment gateway as normal. You will then receive an automated email from us confirming that your order has been received.

 *Delivery charge may apply. If orders exceed £30 we will deliver to any address in Norfolk for free. If orders are less than £30

When will my products be ready for collection?

We aim to have your products ready to collect within 48 hours from the time we begin processing your order (Orders are only processed during normal working hours Monday – Saturday 9am to 5:30pm, Sunday 10am to 4pm). You will receive an email to confirm that your order is ready to collect, please do not attempt to make a collection prior to receiving this email as we cannot be held liable for any costs incurred because your order is not available. On rare occasions our online stock levels may not indicate something is out of stock. If this is the case we will notify you, by the end of the next day, to inform you that something on you order is not available; we can usually offer you a suitable alternative or we can refund you for any items not in stock.

If you would like your products sooner than this, please call our Garden Centre on 01328 863380 and we will be more than happy to reserve them for you, stock permitting.

All product orders will be held for 7 working days after processing is complete. If you are unable to collect your products within this time frame, please contact us as soon as possible on 01328 863380 or on enquiries@fakenhamgardencentre.co.uk quoting your order number and we will do our very best to accommodate you.

How do I collect my Products?

Please print out your order processing email or make a note of your order number and bring it to our Garden Centre. A member of staff will then bring your products to you. If you are not satisfied with the quality of your goods, you are under no obligation to take them home with you. A member of staff will try and source you a suitable alternative.

Refunds for out of stock items or items rejected on collection will be done by our web sales department, funds will be returned via the same payment method used when placing your order.

Our Garden Centre is open from 9:30am until 5:30pm – Monday to Saturday, 10am to 4pm on Sunday.

Refunds and Returns

Thanks for shopping at Fakenham Garden Centre. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 28 calendar days to return an item from the date you picked it up. To be eligible for a return, your item must be:

Unused and in the same condition that you received it

Your item must be in the original packaging

Your item needs to have the receipt or proof of purchase

Refunds

We are happy to refund or exchange any unused or faulty items with 28 days of purchase. Items returned without a receipt will only be exchanged or given a credit note. This does not affect your statutory rights.

For products that have been ordered via our Click & Collect service and that have been delivered via our home delivery service we ask that you contact the online team to explain the problem. The online team can be contacted by email (enquiries@fakenhamgardencentre.co.uk) or telephone 01328 863380. We endeavour to do our best to rectify your issue but sometimes we will need to have the goods returned to us. This will be arranged on an individual basis.

Assuming, on receipt of the goods, we find the fault is genuine we will offer a refund or replace the goods. If on receipt of the goods we find no issue or damage to the item then you will be charged the full return costs of the goods via our delivery service.

If you change your mind and do not wish to keep the goods then you have 28 days to return them to us for a full refund.



Fakenham Garden Centre is a registered company trading in England, Scotland and Wales. Registered number 03810644. Registered office Mill Road, Hempton, Fakenham, Norfolk NR21 7LH