Terms & Conditions

Returns Policy

You can return an item purchased from Fakenham Garden Centre or through our website for any reason – whether you want to get it in a different size or colour, if it’s faulty, or if you’ve simply changed your mind.

If you change your mind and decide to return any items, you can do so within the following time limits:

•    30 days (from the date you purchased the item in store or from the date when you received any items you bought online), or
•    14 days for sale items from the date you purchased the item in store. (sale items are not offered online)

Also, as a consumer you also have certain statutory rights e.g. a right to return items which are faulty or not as described. If your items are faulty, you believe they are not of a satisfactory quality or are not as described

Repair or replacement: You can get your product repaired or replaced up to six months from your purchase. We will the either repair or replace the item for you.

If you want to return items to us, please remember they should be in  their original condition at the time of return and be accompanied by a valid proof of purchase.

Please Note: the time periods for returns, as referred to above, do not apply where you are returning items in accordance with the statutory rights that you have as a consumer (e.g. you have a right to return items that are faulty that extends beyond 30 days).

This returns policy does not affect the statutory rights which you have as a consumer. The examples of your statutory rights given in this Returns Policy are not intended to be a full representation of all your statutory rights. Full details of your statutory rights can be obtained from a Citizen’s Advice Bureau or a Local Authority Trading Standards Office.

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